A Helping Hand for Hospitality

We are technology professionals. Our knowledge and skill-sets spread all over aspects of business and personal life. But what do we do? We configure things. Push buttons. Stare at screens until our eyes hurt. But at the end of the day, our core function in business is not rebooting frozen workstations or telling people how to do things they can find online. We provide solutions. And if a company is utilizing us properly and fully, these can be solutions to “problems” the company doesn’t even know it has.

The hospitality industry needs to get people through doors and gates. It needs to take money, keep customers safe, give basic information, and probably provide some set of products and services. These are things that almost all businesses do. You know where I’m going with this; hospitality is, by its very nature, more than that. Hotel staff can and want to give people smiles as they’re going through the door. Ski area safety personnel don’t just want skiers to be safe, they want them to feel safe. The job is getting done right when the customer feels that information is readily available without being invasive or obnoxious. Our business is beyond products and services. It’s experience!

Now, I could go into an essay of elaborate parables and metaphors that map the hospitality business to what we do in our services to the folks with whom we work. And then most of you would roll your eyes at how much of a stretch it all was until you just stopped reading. But in all seriousness, I think we can at least take some cues from the business model that provides us jobs.

As IT personnel, we need to get people through doors and gateways. We need to keep their data safe, guide them to Google, and empower them to take money. Our list of necessary services to the company we work for is longer than what is provided by that same company. Just sayin’.

Technology professionals, when doing the job right, want to do more! We want VPs and execs to feel like their company is safe (in part by educating them on what dangers there are). We want to increase productivity, efficiency, and bottom-line through quality solutions, not just what one can get from common or popular platforms. An IT department is the best it can be when staff are well informed, easily finding the documentation and training they need. And last but not least, I know I’m not the only one who wants to help my colleagues make the journey through the seasons enjoyable. Who doesn’t want less stress?!

This is why we invented the Mountain Technology Symposium. We are a community of professionals that truly want to be a part of creating an experience full of smiles. So as winter operations come to a close, and you watch all your company’s teams do their best to keep up momentum through to the end, ask yourself this: will in-person collaboration do anything but help us grow?

Unless you are that one person that doesn’t have any use of a helping hand from an industry colleague, please join us at the Mountain Technology Symposium, October 2nd through 4th, 2019 in Jay Peak, Vermont! Register here!

Keep an eye out for the May newsletter. I’ll be featuring either a sponsor or a committee member or both, and their contributions to the symposium and the industry.